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Terms and conditions

Please read this carefully. By accessing the 1st Contact website at www.1stcontact.com (otherwise referred to as the "website" or “the site”), you are agreeing to the terms that appear below. If you have any questions, please contact us on feedback@1stcontact.com.

  1. Summary
  2. Use of content and linking to the site
  3. Registration
  4. No warranties, exclusion of damages, limitation of liability and exclusive remedy
  5. Privacy policy statement
  6. Changes to these terms
  7. Advertising and sponsorship
  8. Competitions and prizes
  9. Choice of law and jurisdiction
  10. General
  11. Governing law
  12. Disclaimer

Summary

We do our best to ensure that the site operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and, save as otherwise set out in these terms and conditions, we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

All intellectual property rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers.

Nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages that contain the trademarks is permitted within the scope of the licence below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use.

You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other).

You may link to the website, though we reserve the right to withdraw permission to do. 
You may not, however, frame to this website or link to any part of it without our express permission. 

Use of content and linking to the site

All material on the site, including news by email and content made available via SMS or other data-related services (collectively referred to as the "content") belongs to Sable Group, of which 1st Contact is a part. You may retrieve and display content on a computer screen, PDA or mobile telephone, print individual pages on paper (but not photocopy them), and store such pages in electronic form on disk or on your mobile telephone (but not on any server or other storage device connected to a network) for your personal, non-commercial use.

Except as expressly set out above, you may not reproduce, modify, store, archive or in any way commercially exploit any of 1st Contact’s content. In particular, you may not do any of the following without prior written permission from 1st Contact (and neither may you allow a third party to do any of the same):

  • Conduct market research surveys without the express permission of 1st Contact
  • Run competitions without the express permission of 1st Contact
  • Provide information about products and services we offer without attributing them to the 1st Contact brand name

Please contact us on feedback@1stcontact.com for any requests to republish or redistribute any of 1st Contact’s content.

You acknowledge that "1st Contact" and "www.1stcontact.com" are trademarks and that you may not use them without written permission from them or Sable Group.

If you would like to link to the site, please read and comply with the following guidelines and all applicable laws. In all cases, a third-party website or mobi site linking to the 1st Contact website must:

  • Display a 1st Contact logo
  • Not remove, distort or otherwise alter the size or appearance of the logo
  • Link to, but not replicate, the content
  • Not create a frame or any other browser or border environment around the content
  • Not in any way imply that 1st Contact is endorsing its products or services
  • Not misrepresent its relationship with 1st Contact
  • Not present false information about 1st Contact
  • Not use any 1st Contact trademarks displayed on the site without permission from 1st Contact or Sable Group
  • Not be a website or mobi site that infringes any intellectual property or other right of any person, or that otherwise does not comply with all relevant laws and regulations
  • Not be a website or mobi site that contains content that could be construed as distasteful, offensive or controversial

1st Contact expressly reserves the right to request that any link in breach of these terms be removed and to take whatever other action it deems appropriate.

Registration

Upon registration, you must provide 1st Contact with accurate, complete registration information and it is your responsibility to inform 1st Contact of any changes to that information (including in particular your email address) by contacting us.

Each registration is for a single user only. Upon registration, you will choose a username and password. 1st Contact does not permit any of the following:

  • The sharing of your username and password with any other person

  • The sharing of the abovementioned access to multiple users on any given network

You are responsible for all use of the site made by you or anyone else who uses your username and password, as well as the use of your mobile phone to access 1st Contact’s text services and mobi site. If you believe there has been any breach of security such as the disclosure or unauthorised use of your ID or any payment information, you must notify 1st Contact immediately by contactingfeedback@1stcontact.com.

If on registration (or on amendment of your registration details) you provide 1st Contact with an email address that will result in any emails 1st Contact may send you being sent to you via a computer network operated by or on behalf of your employer or college (or similar), then you are warranting that you are entitled to receive emails at that address.

You also agree that 1st Contact may refrain from sending you any emails to such address without notifying you, even if you have subscribed to receive them, if we receive a request from your employer or college to stop sending emails to that address.

Warranties, exclusion of damages, limitation of liability and exclusive remedy

The content is only for your general information and use and is not intended to address your particular requirements. In particular, the content does not constitute any form of advice, recommendation or arrangement by 1st Contact and is not intended to be relied upon by users in making (or refraining from making) any specific investment or other decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangements made between you and any third party named on this site are at your sole risk and responsibility.

No warranties

Because of the number of sources from which 1st Contact obtains content and the nature of electronic distribution via the internet and mobile phones (or other portable electronic devices), 1st Contact does not give any warranties in respect of the site, content, 1st Contact software or services available through the site (collectively referred to as "site services").

To the extent allowed by applicable law, 1st Contact hereby disclaims all warranties, conditions or duties of every nature whatsoever (except any duties of good faith), including without limitation any implied warranties of merchantability or of fitness for a particular purpose, any express or statutory warranties, and any warranties or duties regarding accuracy, timeliness, completeness, performance, lack of negligence or of workmanlike effort.

Additionally, 1st Contact makes no warranty that the site services are free from infection by viruses or anything else that has contaminating or destructive properties.

Also, 1st Contact does not provide any warranty against infringement or of title or quiet enjoyment and makes no express warranties.

No incidental or consequential damages

To the full extent allowed by applicable law, you agree that 1st Contact will not be liable to you and/or any third party for any consequential or incidental damages (including but not limited to lost profits, loss of privacy or for failure to meet any duty including, but not limited to, any duty of good faith, lack of negligence or of workmanlike effort), or for any other indirect, special or punitive damages whatsoever that arise out of or are related to the site services or to any breach of these terms by 1st Contact, even if 1st Contact has been advised of the possibility of such damages and even in the event of fault, tort (including negligence) or strict liability.

Limitation on damages; exclusive remedy

 You agree that only your recovery for any damages that you incur, and your exclusive remedy, shall be limited to the direct damages you actually incur in reasonable reliance on the applicable site service up to a limit of the following, at 1st Contact’s election:

  1. A refund of the amount you paid 1st Contact (if any) to receive the relevant service in total during the month in which the damage was first incurred, less any reasonable allowance for complying services

  2. The correction or replacement of the service.

Please note that all limitations will apply to all legal and equitable theories.

Links

The site and its services contain links to other websites provided by independent third parties (referred to henceforth as "third party sites"), either directly or through frames. Where possible, 1st Contact will make clear where such links are being made, though third party sites may be co-branded with 1stContact and so include 1st Contact's trademark.

1st Contact is not responsible for the availability or content of third party sites and will not be a party to, or in any way responsible for, any transaction concerning goods or services available from such third-party sites.

You may use the site to purchase products or services from 1st Contact's third-party partners, although your contract for such products or services will be with the third-party partner and not with 1st Contact.

Notwithstanding the provisions of this section, 1st Contact Group’s liability will not be limited in the case of death or personal injury directly caused by 1st Contact Group’s negligence.

Privacy policy

The information that you provide about yourself to 1st Contact will only be used by 1st Contact in accordance with its privacy policy.

This includes:

  • Using your information for the effective administration of the site and to communicate with you

  • The disclosure of your information within 1st Contact or Sable Group’s companies throughout the world.

Please see our privacy policy for further information.

Please note that the privacy policy does not apply to third party sites.

Changes to these terms

1st Contact reserves the right, at its discretion, to make changes to any part of the site and its related services. Due to its policy of updating and improving the site, 1st Contact may wish to change these terms.

When terms are changed, 1st Contact will publish details of those changes by including them at the end of these terms (henceforth referred to as "details of changes"). If you use the site or related services after 1st Contact has published or notified you of the changes, you are agreeing now to be bound by those changes.

If you do not agree to be bound by those changes, you should not use the site (and should cancel your subscription to any related services) any further after they are published at the end of these terms, or after you receive notice of them.

Part of the site or related services may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the site complies with international and national law. 1st Contact will not be responsible for any error or inaccuracy in advertising or sponsorship material.

Competitions and prizes

From time to time 1st Contact will run competitions, free prize draws and promotions on the site. These are subject to additional terms that will be made available at the time they are run.

Choice of law and jurisdiction

These terms shall be governed by, and construed in accordance with, English law (i.e. the legal system of England and Wales).

The parties irrevocably agree that the courts of England shall - subject to the paragraph below - have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

For the exclusive benefit of 1st Contact, 1st Contact shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

General

You may not assign, sub-license or otherwise transfer any of your rights under these terms.

If any provision of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.

Failure by either party to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy. Headings in these terms are for convenience only and will have no legal meaning or effect.

Your statutory rights are not affected.

Governing Law

These terms are governed by the laws of England and Wales and the applicant irrevocably submits to the jurisdiction of English courts.

Disclaimer

Subject to the provisions of the Unfair Contract Terms Act 1977, the Supply of Goods and Services Act 1982 and otherwise by law, 1st Contact will provide services to a proper standard of workmanship, completed within a reasonable time and for a reasonable charge.

If you have any requests concerning your personal information or any queries with regard to these practices please contact us on feedback@1stcontact.com.

Trading name

Sable is a trading name of the 1st Contact Group Limited (Company No.3635405) which has its registered office at Castlewood House, 77/91 New Oxford Street, London, WC1A 1DG

If you have any requests concerning your personal information or any queries with regard to these practices please contact feedback@1stcontact.com.

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