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1st Contact privacy policy 

This privacy policy sets out how 1st Contact uses and protects any information that you give 1st Contact when you use the website.

Information collected

1st Contact is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

1st Contact may change this policy from time to time by updating this page. For this reason, you should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2015.

We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form. In other words, the information is accumulated as part of a whole, with no identifiable information being traced back to the individual user.

What we collect

We may collect the following information through the use of enquiry forms, registration forms and emails:

  • Name and job title
  • Contact information, including your email address
  • Demographic information such as postcodes, preferences and interests
  • Other information relevant to customer surveys and/or special offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. We may use this information for:

  • Internal record keeping
  • Improvement of our products and services
  • Periodic promotional emails about new products, special offers or other information using the email address you provided
  • Providing a more personalised service
  • Conducting market research surveys
  • Running competitions

From time to time, we may also use your information to contact you for market research purposes. In these cases, we may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We compile this information as part of an accumulated whole to ensure that no individual user is identified. This information is then used to:

  • Build up marketing profiles
  • Aid strategic development
  • Manage our relationships with advertisers
  • Audit usage of the site


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers’ needs. We only use this information for purposes of statistical analysis; the data is then removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that this may prevent you from taking full advantage of the website.

To find out more about the use of cookies, please visit

Use of tracking pixels

1st Contact webpages may contain unobtrusive (usually invisible) objects embedded in web pages or emails known as tracking pixels - sometimes called web bugs, web beacons, single-pixel gifs, tracking tags or page tags  - that allow us to count users who have visited those pages and to deliver co-branded services. Tracking pixels are not used to access your personally identifiable information on the 1st Contact network of sites and services; they are a technique we use to compile aggregated statistics about our overall website usage.

Tracking pixels collect only a limited set of information, including a cookie number, time and date of a page view, and a description of the page on which the pixel resides.

Please note that the term “tracking pixel” or “web bug” should NOT be confused with the term “computer worms”, which are malicious malware programs that replicate from computer to computer. 1st Contact and Sable Group do not employ, endorse or condone the usage of computer worms in any way, shape or form.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites as these sites are not governed by this privacy statement. Always exercise caution and look at the privacy policy applicable to the website in question.

How to control the use of your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed that we can use your personal information for direct marketing purposes, you may change your mind at any time by emailing us on

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. From time to time, we may use your personal information to send you promotional information about third parties we deem relevant to you.

As per the Data Protection Act 1998, you may request details of any personal information we hold about you. A nominal fee may be payable. If you would like a copy of the information held on you please email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Changes to this statement

1st Contact may occasionally update this statement of privacy to reflect company and customer feedback. If there are any material changes to this statement or the manner in which 1st Contact uses your personally identifiable information, 1st Contact will prominently post such changes prior to implementing the change. 1st Contact encourages you to periodically review this statement in order to be informed of how 1st Contact is protecting your information.

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