close menu

UKBA IT Crash Delays Biometric Visa Issuing

by 1st Contact | May 12, 2012
  • The UK Border Agency faced a new crisis last week when their IT system crashed under the huge volume of applications, making it impossible to verify or issue biometric visas. Hundreds were turned away at the Croyden office as a result.
  • 80_No-new-UK-visa-deal-for-Australians

    A home office spokesperson said that contingency plans were being considered, including a “premium service by post.”

    “We will prioritise completing all outstanding applications and those with cancelled appointments can rebook through the UK Border Agency website or can submit postal applications using our postal service.”

    This service delivery disaster is the latest in a string of blunders for the Home Office. The UKBA came under fire from National Audit Office (NAO) last year, which blamed its immigration system faults on IT failures. It was also revealed recently that UKBA has failed to meet its passenger-processing targets at Heathrow. Keith Vaz, chairman of the Commons Home Affairs Select Committee, has said that he will be raising this shambles with UKBA CEO Rob Whiteman when he comes before the committee on 15 May and calls the situation “yet another example of UKBA’s failure to plan properly for a new scheme”.

    He added: “UKBA must ensure they have the technology in place to cope with new policy before it is introduced.”

    For sound visa advice and up-to-date information, visit www.1stcontactvisas.com.

    • woman-alarm-clock-scream
      Applying for an emergency UK visa in South Africa
      Aug 17, 2017  |  by John Dunn
    • Three friends having breakfast
      Roommates, budget and location: Your guide to finding accommodation in the UK
      Aug 11, 2017  |  by Leanne Shrosbree
    • Group of friends having drinks
      5 ways to meet new people in London
      Aug 07, 2017  |  by Leanne Shrosbree
    • SA and UK flag
      How many South Africans were granted British citizenship last year?
      Aug 03, 2017  |  by 1st Contact
    • Puppy
      No pet left behind: Bring your furry friends with you to the UK
      Jul 28, 2017  |  by Leanne Shrosbree
    • Stoketoberfest
      Stoketoberfest is upon us
      Jul 28, 2017  |  by 1st Contact
    • heart calculator desk cash
      Stay on the right side of HMRC as a contractor
      Jul 24, 2017  |  by Kobus Van den Bergh
    • choosing worker
      How to get a job after you’ve arrived in the UK
      Jul 21, 2017  |  by Leanne Shrosbree
    • happy young couple
      Don’t do the long distance thing, extend your UK spouse visa
      Jul 20, 2017  |  by John Dunn
    • Bulldozer through maze
      How to open a UK bank account as an Australian
      Jul 20, 2017  |  by Sam Hopwood
     
     

    Do you like cookies? We do, read why.