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Easy NINO terms and conditions

To ensure that the process of obtaining your NI number goes as smoothly as possible on our side and yours, you need to ensure that you adhere to the following terms and conditions.

  • I do not currently have a National Insurance (NI) number and wish to apply to be registered for one.
  • I have not successfully applied for a NI number and am not waiting to be notified of the outcome of a previous application for such a number.
  • I understand that in order for 1st Contact to begin the registration process with the Department for Works and Pensions, I will need to physically be present in the UK.
  • I declare that the information given is correct and complete.
  • I understand that if I give information that is incorrect, action may be taken against me.
  • I understand that my personal information will be shared with the Department for Works and Pensions and their employees.
  • I agree to the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC) contacting those persons or organisations detailed within this application form to confirm the details I have supplied in my application for an NI number.
  • If applicable, I also agree to the DWP and HMRC contacting the Department of Social and Family Affairs in the Republic of Ireland to confirm details held on their computer system.
  • The NI Number will normally be advised within six to eight weeks of the customer attending the NI interview or completing and returning the forms by post.  While six to eight weeks is the standard turnaround time, delays caused by the DWP due to system faults and/or industrial action are beyond 1st Contact’s control and could delay my application.
  • I understand that I have to attend an evidence of identity interview at a local Job Centre set out by the Department for Works and Pensions.
  • If cancellation is requested after a DWP reference or serial number has been issued, I will be subject to a £10 administrative charge. All refunds are subject to managerial discretion.
  • I acknowledge and agree to pay 1st Contact to provide value added guidance, support and assistance related to obtaining an NI interview or forms. Booking the interview and/or requesting forms is provided free of charge by the DWP.
  • I acknowledge that this website and service are operated by 1st Contact and are in no way affiliated with, endorsed by or regulated by the DWP, JobCentrePlus or HMRC.
  • I understand that in certain cases, HMRC will issue a cheque covering overpaid emergency tax to recent NI number applicants. The cheque may be sent to 1st Contact; in which case, they will pay the emergency tax refund to me, less a processing fee. Should I not want 1st Contact to process my cheque, I must advise them by phone or email and they will return the cheque to HMRC. I will then need to submit a claim to HMRC for the refund.
  • There may be some circumstances (including, but not limited to, change of address and cases of non-delivered forms) when the DWP will need to speak directly to me because of the UK Data Protection Act 1988. In these cases, 1st Contact cannot call on my behalf and I will need to call the DWP.
  • I understand the importance of providing an address that will be valid from the time of application to at least eight weeks later. I acknowledge that a change of address transaction with the DWP may cause my application to be flagged as fraudulent and may cause delays and may result my having to attend an interview in order to authenticate my address details. 1st Contact reserves the right to levy an administration charge for address changes.

Data Protection Act 2018 and the GDPR

To enable us to discharge the services agreed under this engagement, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance, we may obtain, use, process and disclose personal data about you.

You have a right of access, under data protection legislation, to the personal data that we hold about you. For the purposes of the Data Protection Act 2018, the Data Controller in relation to personal data supplied about you is Ashley Deakin. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as we believe that their respective services will be pertinent to you. We and our other group companies have offices and facilities in South Africa and Australia. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted by the European Commission.

We have some exciting news
for all our Kickstart clients...

Kickstart is rebranding to 1st Contact Sable International! For the last 18 months we've been slowly merging with our big brother, Sable International. Over the next few months we're going to complete that merger.

This will in no way affect your relationship with us. We're not going anywhere, as the entire Kickstart team will be in the same roles at Sable International. You'll still get that great Kickstart service, just under a new name.

We'll be keeping you in the loop as we prepare for the next exciting phase in this rebranding.

If you have any questions, please feel free to contact us directly.

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