1st Contact Values Launch

Recently, global immigration and finance leader 1st Contact re-launched their company values with a celebration that spanned 3 offices on 3 continents.

The Values Launch was a reinforcement of the values 1st Contact has been continuously displaying in their 16 years of business.

Solve! Grow! Enjoy! – the values at the core of 1st Contact’s business and what drives each and every employee.


  • We pride ourselves on exceptional customer service.
  • We all take ownership and are all accountable for the company’s successes.
  • We are a company of problem solvers and innovators.
  • Going the extra mile is encouraged.
  • The correct channels and procedures are followed at all times to ensure a consistent service level.
  • We are continuously evolving to ensure our systems and procedures ensure the best possible service.
  • We encourage innovation and a proactive approach.


  • We work towards securing long term relationships with our clients, allowing for a progression between businesses and business units.
  • The company is flexible, adaptable and open to change.
  • Personal and professional growth is aided and encouraged.
  • Shareholders and Directors are always seeking out new opportunities for company growth.
  • We facilitate our clients’ growth – through our service, information and by helping them to get where they want to be.
  • We seek to promote from within the company first.
  • Staff members have access to ongoing training and development programmes.


  • By harnessing a culture of communication, mutual respect and teamwork, we ensure that staff, management and clients enjoy their dealings with 1st Contact.
  • Shareholders, directors and management are friendly, approachable, involved and visible.
  • Great performances are incentivised, recognised and rewarded.
  • Staff members are encouraged to get to know and trust one another through staff functions, inter-department activities and team building events.
  • A creative working environment encourages enthusiasm, energy and a positive attitude.

1st Contact will continue to live these values and in so doing, ensure that we continue to deliver the levels of service our clients have come to expect.

To find our more about the services offers by the 1st Contact Group, go to www.1stcontact.com.
If you would like to find out about career opportunities within the group, go to 1st Contact Careers.